(Online) HLTOUT010 - Communicate in complex situations to support health care

The interactive online course offers a flexible format that empowers you to learn at your own pace. You can log in as often as needed to complete the course, allowing you to embrace your journey of learning without the pressure of finishing in one sitting.

This course provides individuals with the fundamental principles and practices of infection prevention and control in various healthcare settings. It equips healthcare workers with the knowledge and skills required to reduce the risk of infections spreading to patients, staff, and visitors.

Master communication skills with the HLTOUT010 course, designed for healthcare workers. Learn to navigate complex situations, communicate effectively with patients, colleagues, and ambulance service callers using both verbal and non-verbal techniques.

Please note that all case studies within this course are fictional. As a wide variety of job descriptions and workplace environments exist within the healthcare sector, case studies may not always cover all types of possible scenarios encountered within your job role or scope of work. However, these case studies should allow you to identify complex communication needs and demonstrate how to adjust your communication techniques accordingly.